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Coles AI Agents in Action: A Hands-On Guide to Designing, Building, and Orchestrating AI Agents for Real Work at Bayshore Shopping Centre in Ottawa, ON
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You have heard the promise of AI agents that can run customer service, write code, and automate entire departments. You have also heard the disappointments. The gap between a compelling demo and a reliable daily workflow is enormous, and the market is flooded with hype that leaves you with little more than ballooning API costs and a system that falls apart in production. This book exists to close that gap, offering a practical, skeptical, engineering-minded guide to building agents that actually work.
This is not a hype piece promising autonomous money-making machines. It is a field manual for anyone who has been asked to build an agent or who is evaluating whether to invest in agentic systems. Drawing from years of deployment experience, this book covers the entire lifecycle, from defining what makes an agent to managing production systems at scale. It provides the principles, patterns, and judgment calls that determine success, helping you skip the expensive mistakes and build things that are reliable, cost-effective, and genuinely useful.
Inside, you'll discover:
• A clear definition of what makes something an agent and when to use them
• How to choose the right framework and architecture for your specific needs
• Techniques for designing agent personas, goals, and robust tool integrations
• Strategies for building reliable multi-agent orchestration and planning
• Practical methods for prompt engineering, observability, and debugging
• How to manage cost, performance, safety, and security in production
• When not to use agents and what simpler solutions to employ instead
The future of work is not about humans being replaced by autonomous systems, but about humans and agents collaborating effectively. The organizations that succeed will find the right balance between automation and judgment. This book gives you the strategy and the technical knowledge to build agents that deliver real value, from prototype to production.
You have heard the promise of AI agents that can run customer service, write code, and automate entire departments. You have also heard the disappointments. The gap between a compelling demo and a reliable daily workflow is enormous, and the market is flooded with hype that leaves you with little more than ballooning API costs and a system that falls apart in production. This book exists to close that gap, offering a practical, skeptical, engineering-minded guide to building agents that actually work.
This is not a hype piece promising autonomous money-making machines. It is a field manual for anyone who has been asked to build an agent or who is evaluating whether to invest in agentic systems. Drawing from years of deployment experience, this book covers the entire lifecycle, from defining what makes an agent to managing production systems at scale. It provides the principles, patterns, and judgment calls that determine success, helping you skip the expensive mistakes and build things that are reliable, cost-effective, and genuinely useful.
Inside, you'll discover:
• A clear definition of what makes something an agent and when to use them
• How to choose the right framework and architecture for your specific needs
• Techniques for designing agent personas, goals, and robust tool integrations
• Strategies for building reliable multi-agent orchestration and planning
• Practical methods for prompt engineering, observability, and debugging
• How to manage cost, performance, safety, and security in production
• When not to use agents and what simpler solutions to employ instead
The future of work is not about humans being replaced by autonomous systems, but about humans and agents collaborating effectively. The organizations that succeed will find the right balance between automation and judgment. This book gives you the strategy and the technical knowledge to build agents that deliver real value, from prototype to production.
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