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Coles AI Agents in the Wild: What Actually Happens When Companies Deploy AI Agents at Bayshore Shopping Centre in Ottawa, ON
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Every week, another company announces it has deployed AI agents across its organization. The press releases use words like "transformative" and "game changing." But the hype has created a dangerous gap between what executives believe AI agents can do and what engineers know they actually do. This book exists to close that gap. It captures the quieter conversation happening among the engineers and operators who are actually running these systems in production, from tool calling reliability to hallucination rates to the mundane challenge of preventing infinite loops.
This book is about what happens when you put an AI agent in front of real users with real problems. It is about the architecture decisions that separate systems that work from systems that fail. It is about the security vulnerabilities, cost structures, and human dynamics that determine whether your agent project survives its first quarter. The patterns in this book are drawn from observations across dozens of organizations, from five-person startups to Fortune 500 enterprises.
Inside, you'll discover:
• A clear definition of what an AI agent actually is and is not
• The decision framework for knowing when to build an agent and when to use a simpler approach
• Why most agent projects never ship and how to avoid the common pitfalls
• The truth about tool design and why it matters more than prompt engineering
• How to orchestrate agents effectively and the real cost of multi-agent systems
• Security vulnerabilities like prompt injection and how to defend against them
• Cost management techniques and how to avoid expensive surprises
The organizations that succeed with agents are not those with the most advanced models. They are those that treat agent deployment as an engineering problem that requires discipline, patience, and a clear understanding of the real-world challenges. This book gives you the roadmap.
Every week, another company announces it has deployed AI agents across its organization. The press releases use words like "transformative" and "game changing." But the hype has created a dangerous gap between what executives believe AI agents can do and what engineers know they actually do. This book exists to close that gap. It captures the quieter conversation happening among the engineers and operators who are actually running these systems in production, from tool calling reliability to hallucination rates to the mundane challenge of preventing infinite loops.
This book is about what happens when you put an AI agent in front of real users with real problems. It is about the architecture decisions that separate systems that work from systems that fail. It is about the security vulnerabilities, cost structures, and human dynamics that determine whether your agent project survives its first quarter. The patterns in this book are drawn from observations across dozens of organizations, from five-person startups to Fortune 500 enterprises.
Inside, you'll discover:
• A clear definition of what an AI agent actually is and is not
• The decision framework for knowing when to build an agent and when to use a simpler approach
• Why most agent projects never ship and how to avoid the common pitfalls
• The truth about tool design and why it matters more than prompt engineering
• How to orchestrate agents effectively and the real cost of multi-agent systems
• Security vulnerabilities like prompt injection and how to defend against them
• Cost management techniques and how to avoid expensive surprises
The organizations that succeed with agents are not those with the most advanced models. They are those that treat agent deployment as an engineering problem that requires discipline, patience, and a clear understanding of the real-world challenges. This book gives you the roadmap.
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