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Coles AI as a Guide, Not a Judge: Real-World Lessons from Deploying AI in the Justice System at Bayshore Shopping Centre in Ottawa, ON
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AI as a Guide, Not a Judge draws on real deployments inside one of the largest court systems in the United States to show how artificial intelligence can expand access to justice - without replacing the humans who make justice possible. Written for both court leaders and technology implementers, it covers conversational AI, document automation, agentic systems, vendor procurement, and the risks that come with deploying these tools where the stakes are highest.
AI as a Guide, Not a Judge draws on real deployments inside one of the largest court systems in the United States to show how artificial intelligence can expand access to justice - without replacing the humans who make justice possible. Written for both court leaders and technology implementers, it covers conversational AI, document automation, agentic systems, vendor procurement, and the risks that come with deploying these tools where the stakes are highest.
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