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Coles All the Difference: Six Leadership Actions to Bridge Perspectives, Strengthen Teams, and Create Value at Bayshore Shopping Centre in Ottawa, ON
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Look around your team. You see people with different communication styles, perspectives, cultural norms, and capabilities. These differences are expressed in all kinds of ways--a casual gesture in a meeting; a colleague's opinion on a current event; an intense work style--and can often lead to friction, even conflict. You try to manage around them, but what if these differences are the key to your team's success? In All the Difference , Susan MacKenty Brady, Stuart D. Kliman, and Leslie C. Smith reveal that leaders must shift their view: Difference is not just noise to tolerate--it's the raw material for creating value. It's true, they argue, that when difference isn't understood or acknowledged, it breeds disconnection, draining performance and potential. What's needed is a leadership strategy for turning human difference into your organization's greatest strength. With examples from frontline leaders, current research, and insights from their own experiences, the authors provide a framework of six "target actions" that will help you uncover and leverage the productive power of difference on your team: from "Know You--Leverage Your Best Self & Help Others Do the Same" to "See the Full Story and Honor Multiple Perspectives" to "Commit to Action--Demonstrate and Create Accountability."
Look around your team. You see people with different communication styles, perspectives, cultural norms, and capabilities. These differences are expressed in all kinds of ways--a casual gesture in a meeting; a colleague's opinion on a current event; an intense work style--and can often lead to friction, even conflict. You try to manage around them, but what if these differences are the key to your team's success? In All the Difference , Susan MacKenty Brady, Stuart D. Kliman, and Leslie C. Smith reveal that leaders must shift their view: Difference is not just noise to tolerate--it's the raw material for creating value. It's true, they argue, that when difference isn't understood or acknowledged, it breeds disconnection, draining performance and potential. What's needed is a leadership strategy for turning human difference into your organization's greatest strength. With examples from frontline leaders, current research, and insights from their own experiences, the authors provide a framework of six "target actions" that will help you uncover and leverage the productive power of difference on your team: from "Know You--Leverage Your Best Self & Help Others Do the Same" to "See the Full Story and Honor Multiple Perspectives" to "Commit to Action--Demonstrate and Create Accountability."
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