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Lessons from a Lifetime in the Trenches
Because Your Business Deserves Better!
This is a book about creating amazing customer service! Rather than taking your patrons for granted, this is a guide for keeping them coming back for more. Great customer service! With war stories, anecdotes and real practical advice for soaring far ahead of the competition. Author Don Gumball, himself a manager of a million dollar a year store and a customer service representative for over 25 years, brings all of his empathy and heart to the problem of making your customers happy and contented, while you still advance the ball. (formerly titled Customer Service That Makes Customers Plotz!)
Lessons from a Lifetime in the Trenches
Because Your Business Deserves Better!
This is a book about creating amazing customer service! Rather than taking your patrons for granted, this is a guide for keeping them coming back for more. Great customer service! With war stories, anecdotes and real practical advice for soaring far ahead of the competition. Author Don Gumball, himself a manager of a million dollar a year store and a customer service representative for over 25 years, brings all of his empathy and heart to the problem of making your customers happy and contented, while you still advance the ball. (formerly titled Customer Service That Makes Customers Plotz!)
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
