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Coles Calm with Digital & AI: Staying safe and confident online in later life at Bayshore Shopping Centre in Ottawa, ON
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A strange email about a missed delivery. A pop-up asking for your bank details. A cheerful voice on your smart speaker that sounds helpful—but might not be human at all. For many older adults, going online now feels less like a convenience and more like a worry. Screens change, messages look more suspicious, and everyone seems to expect you to understand “AI” without really explaining it. Helen Cartwright offers a steady hand for anyone who wants to use the internet, smartphones and AI tools without feeling pushed, rushed or foolish. In clear, everyday language, she explains what today’s AI actually does, how to tell when you’re dealing with a machine, and which simple habits give you most of the protection you need. Short chapters, reader-friendly layouts and gentle repetition help you move at your own pace. Practical checklists and step-by-step examples show exactly what to tap, click or say when something feels wrong—especially around payments, passwords, messages and unexpected phone calls. Conversation scripts help families and informal carers talk about safety without patronising or nagging. With dedicated guidance for UK readers—including who to contact, what to say and what to save as evidence—Calm with Digital & AI turns online life from a source of anxiety into something you can approach with quiet confidence, knowing how to spot trouble early and when to ask for help.
A strange email about a missed delivery. A pop-up asking for your bank details. A cheerful voice on your smart speaker that sounds helpful—but might not be human at all. For many older adults, going online now feels less like a convenience and more like a worry. Screens change, messages look more suspicious, and everyone seems to expect you to understand “AI” without really explaining it. Helen Cartwright offers a steady hand for anyone who wants to use the internet, smartphones and AI tools without feeling pushed, rushed or foolish. In clear, everyday language, she explains what today’s AI actually does, how to tell when you’re dealing with a machine, and which simple habits give you most of the protection you need. Short chapters, reader-friendly layouts and gentle repetition help you move at your own pace. Practical checklists and step-by-step examples show exactly what to tap, click or say when something feels wrong—especially around payments, passwords, messages and unexpected phone calls. Conversation scripts help families and informal carers talk about safety without patronising or nagging. With dedicated guidance for UK readers—including who to contact, what to say and what to save as evidence—Calm with Digital & AI turns online life from a source of anxiety into something you can approach with quiet confidence, knowing how to spot trouble early and when to ask for help.
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