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Coles Can I Have A Word? Dealing with performance, behaviour or attitude in difficult situations. at Bayshore Shopping Centre in Ottawa, ON
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How many times have you heard the phrase "Can I have a word?" whether at work, school or home. How did it make you feel - anxious, nervous or downright fearful?
What to say and what not to say in difficult conversations.
Know which words cause power shifts.
How to keep control without creating animosity, hurt or blame, and
Establish plans to prevent the same problem re-occurring.
Maybe, as a manager, parent or teacher you have had to say these words? You may have struggled and been left baffled as you lost control of the conversation and worsened relationships.
Sue... Sue Tonks , international leadership and management trainer, has developed magical and mind-blowing techniques to help you deal with these struggles AND now she shares them with you:
"Can I Have A Word?" is written in a practical and fun way, with fabulous illustrations and video links to enhance your experience and achieve the results you want.
How many times have you heard the phrase "Can I have a word?" whether at work, school or home. How did it make you feel - anxious, nervous or downright fearful?
What to say and what not to say in difficult conversations.
Know which words cause power shifts.
How to keep control without creating animosity, hurt or blame, and
Establish plans to prevent the same problem re-occurring.
Maybe, as a manager, parent or teacher you have had to say these words? You may have struggled and been left baffled as you lost control of the conversation and worsened relationships.
Sue... Sue Tonks , international leadership and management trainer, has developed magical and mind-blowing techniques to help you deal with these struggles AND now she shares them with you:
"Can I Have A Word?" is written in a practical and fun way, with fabulous illustrations and video links to enhance your experience and achieve the results you want.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
