Clinical Hospitality is not your typical "The customer's always right..." approach to patient satisfaction. There is a significant difference between treatment and care, and in this era of healthcare, knowing the difference is essential. Clinical Hospitality meets you right where you are no matter the healthcare setting. Learning to think in a clinically hospitable way will not only benefit your patients and their guests, it will directly benefit you as the healthcare professional. Clinical Hospitality will show you how to: -Significantly reduce patient complaints -Develop a professional brand patients trust -Improve healthcare team communication -Effectively calm the most disgruntled patients ...and so much more!