Poor quality software is so prevalent today that it is accepted as the norm. Unfortunately, this condition comes at a very high cost by way of business disruption and high levels of technical support. The cause of poor quality is partially due to developers but more management and total organizational culture. Therefore, the solution to eliminating poor quality involves new thinking on the part of users, quality assurance testers, all levels of management, the organizational culture and software engineers. This book highlights each player's current contributions to low quality and how to remedy them.