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Coles Conversation with a Coach: Giving Performance Feedback at Bayshore Shopping Centre in Ottawa, ON
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Transform Feedback from Fault-Finding to Coaching
Do your performance feedback sessions meet with silence, defensiveness, or indifference? Do your employees leave feeling blamed rather than motivated to improve? You are not alone.
In today’s workplace, poor feedback is a hidden driver of attrition, disengagement, and broken manager-employee relationships. Conversation with a Coach offers a proven, compassionate alternative.
Through a compelling real-world story of a manager named Steve and his coach, Johnson, this book unveils a powerful six-step framework that turns difficult conversations into coaching breakthroughs. Instead of telling employees what they did wrong, you will learn how to guide them to:
• Recognise their own mistakes
• Understand the real consequences of their actions
• Generate their own solutions
• Take ownership of their growth
Packed with practical dos and don’ts, body language tips, and real-life scenarios—from missed deadlines to customer aggression—this book is your hands-on guide to giving feedback that works.
Whether you are a team leader, HR professional, or seasoned executive, Conversation with a Coach will change the way you talk, listen, and lead.
Stop pointing fingers. Start having conversations that matter.
Transform Feedback from Fault-Finding to Coaching
Do your performance feedback sessions meet with silence, defensiveness, or indifference? Do your employees leave feeling blamed rather than motivated to improve? You are not alone.
In today’s workplace, poor feedback is a hidden driver of attrition, disengagement, and broken manager-employee relationships. Conversation with a Coach offers a proven, compassionate alternative.
Through a compelling real-world story of a manager named Steve and his coach, Johnson, this book unveils a powerful six-step framework that turns difficult conversations into coaching breakthroughs. Instead of telling employees what they did wrong, you will learn how to guide them to:
• Recognise their own mistakes
• Understand the real consequences of their actions
• Generate their own solutions
• Take ownership of their growth
Packed with practical dos and don’ts, body language tips, and real-life scenarios—from missed deadlines to customer aggression—this book is your hands-on guide to giving feedback that works.
Whether you are a team leader, HR professional, or seasoned executive, Conversation with a Coach will change the way you talk, listen, and lead.
Stop pointing fingers. Start having conversations that matter.
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