Too many options? Treat your friends and family to their favourite stores with a Bayshore Shopping Centre gift card, redeemable at participating retailers throughout the centre. Click below to purchase yours today!Purchase Here
Coles Cross-Cultural Tourism and Hospitality Management at Bayshore Shopping Centre in Ottawa, ON
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
Cross-Cultural Tourism and Hospitality Management integrates theoretical foundations of cross-cultural management covering cultural dimensions, communication patterns, and values affecting tourism operations. Through case studies, examples, and actionable strategies, the text demonstrates how cultural competence enhances hospitality service delivery and tourist satisfaction globally. The material highlights challenges and opportunities when managing diverse stakeholders across cultural contexts. Each chapter examines specific cross-cultural dimensions including leadership styles, negotiation approaches, conflict resolution, team management, and service expectations. Topics encompass cultural intelligence development, intercultural communication, stereotyping avoidance, and inclusive hospitality environments. The book addresses contemporary challenges including managing multicultural staff, serving international guests, cross-cultural marketing, and global destination development. Practical frameworks enable application of cultural concepts to real hospitality situations. This resource serves tourism management students, hospitality managers, international hotel operators, destination marketers, and tourism educators. Through comprehensive cross-cultural perspective, the text develops competence essential for managing culturally diverse hospitality operations, serving international markets, and succeeding in global tourism industry.
Cross-Cultural Tourism and Hospitality Management integrates theoretical foundations of cross-cultural management covering cultural dimensions, communication patterns, and values affecting tourism operations. Through case studies, examples, and actionable strategies, the text demonstrates how cultural competence enhances hospitality service delivery and tourist satisfaction globally. The material highlights challenges and opportunities when managing diverse stakeholders across cultural contexts. Each chapter examines specific cross-cultural dimensions including leadership styles, negotiation approaches, conflict resolution, team management, and service expectations. Topics encompass cultural intelligence development, intercultural communication, stereotyping avoidance, and inclusive hospitality environments. The book addresses contemporary challenges including managing multicultural staff, serving international guests, cross-cultural marketing, and global destination development. Practical frameworks enable application of cultural concepts to real hospitality situations. This resource serves tourism management students, hospitality managers, international hotel operators, destination marketers, and tourism educators. Through comprehensive cross-cultural perspective, the text develops competence essential for managing culturally diverse hospitality operations, serving international markets, and succeeding in global tourism industry.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
