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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues
Coles
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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues in Ottawa, ON
By None
Current price: $20.95
By None
Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues in Ottawa, ON
Current price: $20.95
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Size: Large Print
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.Completely updated and revised, this international bestseller outlines proven techniques that help workers "keep their cool" in a variety of situations including: -Calming angry customers-Handling annoying subordinates, co-workers and bosses-Dealing with sarcasm and the 'silent treatment'-Preventing abusive language and behaviour-Recognising and circumventing office politics-Sexual Harassment and Workplace Bullying
Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.Completely updated and revised, this international bestseller outlines proven techniques that help workers "keep their cool" in a variety of situations including: -Calming angry customers-Handling annoying subordinates, co-workers and bosses-Dealing with sarcasm and the 'silent treatment'-Preventing abusive language and behaviour-Recognising and circumventing office politics-Sexual Harassment and Workplace Bullying
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More About Coles at Bayshore Shopping Centre
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
100 Bayshore Dr, Nepean, ON K2B 8C1, Canada
Find Coles at Bayshore Shopping Centre in Ottawa, ON
Visit Coles at Bayshore Shopping Centre in Ottawa, ON