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Coles Emotional Intelligence and Public Relations: EQ is the New IQ at Bayshore Shopping Centre in Ottawa, ON
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Emotional Intelligence (EQ) has emerged as a critical soft skill in public relations, proven essential for performance, leadership, and fostering collaborative organizational cultures. Despite its importance, EQ remains understudied in PR contexts. This groundbreaking volume presents the first comprehensive collection of cutting-edge research, theoretical and practical insights exploring the pivotal role of emotional intelligence across public relations practice and education. Leading scholars contribute original research, theoretical frameworks, and case studies examining EQ in various settings. The book covers diverse topics including EQ's importance in PR roles, internal communication, listening and mindfulness, leadership, intercultural relations, work-life harmony, crisis communication, health communication, organizational listening, social capital and diversity initiatives. Each chapter provides practical recommendations for implementing EQ principles in daily PR practice and future research directions. This essential resource serves multiple audiences: PR educators seeking to incorporate EQ into their curriculum, researchers exploring the intersection of emotional intelligence and communication, and practitioners looking to enhance their professional capabilities. Whether used as a supplementary text for PR theory courses, a foundation for professional development, or a required text for specialized EQ classes, this volume delivers valuable insights into why EQ truly is the new IQ in public relations.
Emotional Intelligence (EQ) has emerged as a critical soft skill in public relations, proven essential for performance, leadership, and fostering collaborative organizational cultures. Despite its importance, EQ remains understudied in PR contexts. This groundbreaking volume presents the first comprehensive collection of cutting-edge research, theoretical and practical insights exploring the pivotal role of emotional intelligence across public relations practice and education. Leading scholars contribute original research, theoretical frameworks, and case studies examining EQ in various settings. The book covers diverse topics including EQ's importance in PR roles, internal communication, listening and mindfulness, leadership, intercultural relations, work-life harmony, crisis communication, health communication, organizational listening, social capital and diversity initiatives. Each chapter provides practical recommendations for implementing EQ principles in daily PR practice and future research directions. This essential resource serves multiple audiences: PR educators seeking to incorporate EQ into their curriculum, researchers exploring the intersection of emotional intelligence and communication, and practitioners looking to enhance their professional capabilities. Whether used as a supplementary text for PR theory courses, a foundation for professional development, or a required text for specialized EQ classes, this volume delivers valuable insights into why EQ truly is the new IQ in public relations.
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