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Coles Enterprise Agentics: Building the Control Plane for AI Agents in Production at Bayshore Shopping Centre in Ottawa, ON
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Most books about AI agents assume a sandbox. You do not work in one.
Your agents run across legacy systems, partner platforms, and customer data. You have auditors. You have a budget. And you have an incident waiting to happen the first time an agent does something nobody can reconstruct.
Enterprise Agentics is about the layer those other books skip: the control plane that sits outside your agents and governs what they are allowed to do.
The argument is simple, and the book makes it sixteen times in different clothes. An agent that governs itself is not governed. A rule written into a prompt is a suggestion, written in the same language the model is free to reinterpret. Controls have to live in components the agent cannot edit.
By the end of this book you will be able to:
Say in writing what counts as an agent in your organization
Scope an agent so a reviewer can approve it, and a policy engine can enforce it
Put one front door in front of a fleet of agents
Carry a user's identity from the chat window all the way to the row of data
Reconstruct anything an agent did last week using only stored records
This book will not pick your vendor. It will give you the questions that make that choice fast.
Written for architects, platform leads, and data and security engineers who have shipped software and now have to govern something that writes its own next step.
Most books about AI agents assume a sandbox. You do not work in one.
Your agents run across legacy systems, partner platforms, and customer data. You have auditors. You have a budget. And you have an incident waiting to happen the first time an agent does something nobody can reconstruct.
Enterprise Agentics is about the layer those other books skip: the control plane that sits outside your agents and governs what they are allowed to do.
The argument is simple, and the book makes it sixteen times in different clothes. An agent that governs itself is not governed. A rule written into a prompt is a suggestion, written in the same language the model is free to reinterpret. Controls have to live in components the agent cannot edit.
By the end of this book you will be able to:
Say in writing what counts as an agent in your organization
Scope an agent so a reviewer can approve it, and a policy engine can enforce it
Put one front door in front of a fleet of agents
Carry a user's identity from the chat window all the way to the row of data
Reconstruct anything an agent did last week using only stored records
This book will not pick your vendor. It will give you the questions that make that choice fast.
Written for architects, platform leads, and data and security engineers who have shipped software and now have to govern something that writes its own next step.
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