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Coles Excellence is Intentional at Bayshore Shopping Centre in Ottawa, ON
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Excellence doesn't happen by chance. It happens by choice.
In a world where reaction is common and accountability is rare, Excellence Is Intentional challenges leaders, professionals, workplaces, and individuals to raise their standard from the inside out. True excellence is not about perfection it is about mindset, discipline, and the courage to lead with clarity.
Maria Cruickshank draws from practical leadership insight to explore how intentional thinking reshapes the way we serve, communicate, and influence others. From understanding customer service as the new currency, to managing conflict with an outward mindset, to establishing healthy boundaries and shifting from emotional reaction to grounded authority. This book offers tools for sustainable credibility and growth.
This is not just a book about doing better.
It is a call to be better.
If you are ready to elevate your leadership, strengthen your voice, and build a culture rooted in responsibility and excellence, this book will show you how intentional action turns everyday moments into defining ones.
Because excellence is not accidental.
It is intentional.
Excellence doesn't happen by chance. It happens by choice.
In a world where reaction is common and accountability is rare, Excellence Is Intentional challenges leaders, professionals, workplaces, and individuals to raise their standard from the inside out. True excellence is not about perfection it is about mindset, discipline, and the courage to lead with clarity.
Maria Cruickshank draws from practical leadership insight to explore how intentional thinking reshapes the way we serve, communicate, and influence others. From understanding customer service as the new currency, to managing conflict with an outward mindset, to establishing healthy boundaries and shifting from emotional reaction to grounded authority. This book offers tools for sustainable credibility and growth.
This is not just a book about doing better.
It is a call to be better.
If you are ready to elevate your leadership, strengthen your voice, and build a culture rooted in responsibility and excellence, this book will show you how intentional action turns everyday moments into defining ones.
Because excellence is not accidental.
It is intentional.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
