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Coles Expertise, Experience & Empathy at Bayshore Shopping Centre in Ottawa, ON
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Expertise, Experience & Emotion tackles the uncomfortable truth many business books avoid: artificial intelligence is not just changing how work gets done; it is quietly eroding the foundations of leadership, capability and trust.
For decades, expertise was the currency of professional value. If you knew more, you were worth more. AI has broken that equation. Knowledge is now cheap, fast and widely available. What once differentiated professionals and organisations is rapidly becoming table stakes.
This book argues that the real shift is not technological, but human.
As expertise is automated, value migrates upward. Experience - judgement formed through real exposure and consequence - becomes scarce. Emotion - trust, empathy and human legitimacy - becomes decisive. Organisations that automate without understanding this trade-off risk becoming efficient, impressive and dangerously hollow.
Drawing on real leadership work with large organisations, Expertise, Experience & Emotion introduces a practical framework for navigating this shift. It shows leaders how to accelerate automation without destroying judgement, how to protect the experiences that build future decision-makers, and how to treat trust as infrastructure rather than a soft skill.
Written for senior leaders and professionals navigating AI-driven change, this is not a technology manual or a productivity playbook. It is a leadership guide for the age of intelligent machines - clear-eyed, grounded and focused on what cannot be automated.
AI will make organisations faster. This book explains how to make sure they do not become thinner in the process.
Expertise, Experience & Emotion tackles the uncomfortable truth many business books avoid: artificial intelligence is not just changing how work gets done; it is quietly eroding the foundations of leadership, capability and trust.
For decades, expertise was the currency of professional value. If you knew more, you were worth more. AI has broken that equation. Knowledge is now cheap, fast and widely available. What once differentiated professionals and organisations is rapidly becoming table stakes.
This book argues that the real shift is not technological, but human.
As expertise is automated, value migrates upward. Experience - judgement formed through real exposure and consequence - becomes scarce. Emotion - trust, empathy and human legitimacy - becomes decisive. Organisations that automate without understanding this trade-off risk becoming efficient, impressive and dangerously hollow.
Drawing on real leadership work with large organisations, Expertise, Experience & Emotion introduces a practical framework for navigating this shift. It shows leaders how to accelerate automation without destroying judgement, how to protect the experiences that build future decision-makers, and how to treat trust as infrastructure rather than a soft skill.
Written for senior leaders and professionals navigating AI-driven change, this is not a technology manual or a productivity playbook. It is a leadership guide for the age of intelligent machines - clear-eyed, grounded and focused on what cannot be automated.
AI will make organisations faster. This book explains how to make sure they do not become thinner in the process.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
