About the Book The Pursuit of Excellence in the Hospitality Industry can only be achieved with a sound training program. This book is a comprehensive program. The A-Z of everything you need to know in Food and Beverage and the Hospitality Industry. Quality is free if you do things right the first time. About the Author With this book, Albert shares the experience and knowledge he gained in the last 45 years. Starting as a trainee for a restaurant chain company in 1977, working his way to Food & Beverage Director of hotel chains such as Hyatt, Hilton, Doubletree and Sheraton hotels and the last 23 years as Senior Vice President and Vice President of Food & Beverage for amusement park companies.