ARE YOU A BOSS OR A LEADER? Transforming your Management and Leadership Style for the 21st Century In post COVID-19 world, managers at all levels are adapting and altering their leadership style, typically from an authoritative "boss" model, to one of a coach, mentor, and people developer to meet the needs of new generations of leadership talent and a changing workplace. How to Become a World-Class Training Facilitator and Coach , designed for non-training leaders, is a no-nonsense, extensive guide in the processes of learning how to facilitate meetings, training and development programs of all kinds as well as group presentations and designing programs. Candido Segarra, drawing on his decades of successfully developing leaders and management teams, shares his wisdom and vision of transfor- mational leadership development and training, while providing the layered skills and techniques necessary to become a world-class trainer, facilitator, coach, mentor, and people developer. Whether you are just beginning your managerial career or are an experienced manager or a facilitator wanting to sharpen and expand your skill set, this book sets the foundations to transition from just being a "boss" model to becoming an intuitive leader, people developer, and facilitator for all types of training processes. It is a must-read for the 21st century leaders!