Too many options? Treat your friends and family to their favourite stores with a Bayshore Shopping Centre gift card, redeemable at participating retailers throughout the centre. Click below to purchase yours today!Purchase Here
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
Difficult conversations are inevitable. But conflict does not have to destroy your relationships.
This book teaches you how to transform the way you communicate in complex situations, helping you express what you think without attacking, listen without reacting impulsively, and resolve disagreements without losing mutual respect.
Through clear examples, practical exercises, and applicable strategies, you will learn to:
Manage intense emotions during conflict
Communicate assertively without aggression or passivity
Listen actively and empathetically
Avoid misunderstandings and unnecessary escalation
Resolve disagreements in relationships, family, and work
More than a theoretical book, it is a practical guide to changing the way you approach important conversations.
Because it is not about avoiding conflict, but about learning to navigate it with emotional intelligence, respect, and clarity.
Difficult conversations are inevitable. But conflict does not have to destroy your relationships.
This book teaches you how to transform the way you communicate in complex situations, helping you express what you think without attacking, listen without reacting impulsively, and resolve disagreements without losing mutual respect.
Through clear examples, practical exercises, and applicable strategies, you will learn to:
Manage intense emotions during conflict
Communicate assertively without aggression or passivity
Listen actively and empathetically
Avoid misunderstandings and unnecessary escalation
Resolve disagreements in relationships, family, and work
More than a theoretical book, it is a practical guide to changing the way you approach important conversations.
Because it is not about avoiding conflict, but about learning to navigate it with emotional intelligence, respect, and clarity.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.