Level 5 Operations / Departmental Manager has been designed and written to support those studying for the Level 5 Operations / Departmental Manager Apprenticeship or the ILM and CMI Level 5 Diplomas and Certificates and similar management qualifications at level 5. This book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner. The book is designed to match the modules of study in the apprenticeship standard and therefore makes selective study very straightforward. It is intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in leadership and management after the qualification has been achieved.