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Coles Micro-Negotiations: Tiny Talks That Save You Thousands a Year at Bayshore Shopping Centre in Ottawa, ON
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You are probably already negotiating more than you realise: asking a hotel for a quieter room, querying a mysterious charge, hinting that your workload is too heavy. Yet without a clear approach, these moments slip by, and you end up accepting whatever is offered. Micro-Negotiations is a practical guide to micro negotiations: tiny, focused conversations that improve your terms on bills, repairs, travel and work, without bluster or aggression.
Drawing on years of real-world coaching, Safiya Montrel breaks negotiation down into calm, concrete moves. You will learn everyday negotiation scripts you can adapt in minutes, from gentle bill negotiation calls to your provider, to phrasing a respectful late fee waiver request, to handling refund negotiation when something you bought is not what you expected. The book shows you how to use timing, tone and simple polite pressure tactics to ask for better deals, clearer scopes and fairer recognition.
Whether you want to explore service bundle savings, try low-key travel upgrade requests, sharpen your repair quote negotiation, or prepare for a high-stakes workplace promotion ask, Micro-Negotiations meets you where you are. Each chapter offers specific language, realistic examples and small experiments you can try the same week. There are no promises of instant riches, just a steady shift: from feeling at the mercy of policies and prices to feeling capable of asking, calmly and kindly, for something better.
You are probably already negotiating more than you realise: asking a hotel for a quieter room, querying a mysterious charge, hinting that your workload is too heavy. Yet without a clear approach, these moments slip by, and you end up accepting whatever is offered. Micro-Negotiations is a practical guide to micro negotiations: tiny, focused conversations that improve your terms on bills, repairs, travel and work, without bluster or aggression.
Drawing on years of real-world coaching, Safiya Montrel breaks negotiation down into calm, concrete moves. You will learn everyday negotiation scripts you can adapt in minutes, from gentle bill negotiation calls to your provider, to phrasing a respectful late fee waiver request, to handling refund negotiation when something you bought is not what you expected. The book shows you how to use timing, tone and simple polite pressure tactics to ask for better deals, clearer scopes and fairer recognition.
Whether you want to explore service bundle savings, try low-key travel upgrade requests, sharpen your repair quote negotiation, or prepare for a high-stakes workplace promotion ask, Micro-Negotiations meets you where you are. Each chapter offers specific language, realistic examples and small experiments you can try the same week. There are no promises of instant riches, just a steady shift: from feeling at the mercy of policies and prices to feeling capable of asking, calmly and kindly, for something better.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
