Too many options? Treat your friends and family to their favourite stores with a Bayshore Shopping Centre gift card, redeemable at participating retailers throughout the centre. Click below to purchase yours today!Purchase Here
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
"No Fancy Titles, Just Experience" strips away the corporate jargon to reveal the "commercial heartbeat" of a successful hotel. Whether you are a newcomer feeling the "first-day fear" or a seasoned professional looking to sharpen your competitive edge, this book offers the tools you need to:
Master the Art of Negotiation: Learn to hear a client's true intentions, not just their words, and turn a "no" into a confident "yes."
Understand the Numbers: Gain financial literacy through the Profit & Loss statement to ensure every deal strengthens the hotel's net operating profit.
Upsell with Integrity: Discover how to provide better solutions that leave guests happy to spend more than they planned.
Lead with Heart: Build a stable, loyal sales team through empathy, recognition, and human-centered leadership.
Navigate the Digital Age: Leverage AI, social media, and smart distribution strategies to remain visible in a crowded global marketplace.
From the "Golden Rule" of written confirmation to the psychological pillars of crisis management, this is more than a sales manual—it is a roadmap for anyone who believes that hospitality is, above all, a business of love and respect.
Your product knowledge is important, but your personality is your greatest selling tool. It's time to look beyond the lobby and own the room.
"No Fancy Titles, Just Experience" strips away the corporate jargon to reveal the "commercial heartbeat" of a successful hotel. Whether you are a newcomer feeling the "first-day fear" or a seasoned professional looking to sharpen your competitive edge, this book offers the tools you need to:
Master the Art of Negotiation: Learn to hear a client's true intentions, not just their words, and turn a "no" into a confident "yes."
Understand the Numbers: Gain financial literacy through the Profit & Loss statement to ensure every deal strengthens the hotel's net operating profit.
Upsell with Integrity: Discover how to provide better solutions that leave guests happy to spend more than they planned.
Lead with Heart: Build a stable, loyal sales team through empathy, recognition, and human-centered leadership.
Navigate the Digital Age: Leverage AI, social media, and smart distribution strategies to remain visible in a crowded global marketplace.
From the "Golden Rule" of written confirmation to the psychological pillars of crisis management, this is more than a sales manual—it is a roadmap for anyone who believes that hospitality is, above all, a business of love and respect.
Your product knowledge is important, but your personality is your greatest selling tool. It's time to look beyond the lobby and own the room.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
