Julia Navarro, a plucky newspaper call center manager, juggles like a pro-not tennis balls but quirky employees, cranky customers, and a sleazy boss. Pregnant and short on time to complete her "get ready for baby checklist," Julia rushes to fill a job vacancy by hiring Carmen Cooper, a shy, inexperienced college student. When Julia finds out Carmen never made it to work, she and a newsroom pal go undercover to find out why. Their shocking discovery leads them to cook up a half-baked plan to save Carmen from a Hollywood legend turned hermit, a man she calls "Papa." Will the gamble pay off or pave a path of twists, turns, and tragedy?