This workbook covers techniques to write any kind of business document to present your readers with information or persuade them to take action. You'll learn a five-step process to plan your message, review techniques to keep your language clear and concise, and apply the techniques you learn to the email you write for work. The workbook shows you how to save writing time and improve results with each document you send out for your job. | Professional Writing Skills by Natasha Terk, Paperback | Indigo Chapters