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Coles Quality Assurance Management at Bayshore Shopping Centre in Ottawa, ON
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A comprehensive introduction and reference source, for managers working in companies attempting to gain ISO 9000/BS 5750 recognition of their quality system and developing a Total Quality Management culture. Key issues and current developments are explained, with the relative advantages and disadvantages of the alternative strategies objectively evaluated. Specialized techniques are explained with non-specialists in mind, so that readers can assess the situation before discussing its managerial and technical implications. Annotation c. by Book News, Inc., Portland, Or.
A comprehensive introduction and reference source, for managers working in companies attempting to gain ISO 9000/BS 5750 recognition of their quality system and developing a Total Quality Management culture. Key issues and current developments are explained, with the relative advantages and disadvantages of the alternative strategies objectively evaluated. Specialized techniques are explained with non-specialists in mind, so that readers can assess the situation before discussing its managerial and technical implications. Annotation c. by Book News, Inc., Portland, Or.
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