Too many options? Treat your friends and family to their favourite stores with a Bayshore Shopping Centre gift card, redeemable at participating retailers throughout the centre. Click below to purchase yours today!Purchase Here
Coles Rapport: The Four Ways To Read People at Bayshore Shopping Centre in Ottawa, ON
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
Learn how to read people, build trust and handle even the most difficult conversations with confidence.
'Laurence Alison is one of my academic heroes ... He makes the difficult clear – without losing his rigour.' Malcolm Gladwell, bestselling author of Outliers
'Fantastic’ Hannah Critchlow, bestselling author of 21st Century Brain
All of us have to deal with difficult people. Whether we're asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want.
Leading forensic psychologists Laurence and Emily Alison specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI, and the CIA on how to deal with extremely dangerous suspects when the stakes are high.
After 30 years' work – and unprecedented access to 2,000 hours of terrorist interrogations – they have developed a groundbreaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists.
In Rapport , they reveal the four communication styles that shape every interaction: Control (the Lion), Capitulate (the Mouse), Confront (the Tyrannosaur) and Co-operate (the Monkey). As soon as you understand these styles and your own goals, you can shape any conversation. And you'll be closer to the real secret: how to create instant rapport.
Combining cutting-edge psychology with real-world case studies, Rapport offers a practical framework for:
Reading people more accurately
Building trust and connection
Influencing conversations positively
Managing conflict and difficult personalities
Improving communication at work and at home
Negotiating more effectively
Developing stronger personal and professional relationships
Insightful, accessible and backed by decades of research, Rapport will change the way you understand human behaviour - and help you get the best from every conversation.
Learn how to read people, build trust and handle even the most difficult conversations with confidence.
'Laurence Alison is one of my academic heroes ... He makes the difficult clear – without losing his rigour.' Malcolm Gladwell, bestselling author of Outliers
'Fantastic’ Hannah Critchlow, bestselling author of 21st Century Brain
All of us have to deal with difficult people. Whether we're asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want.
Leading forensic psychologists Laurence and Emily Alison specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI, and the CIA on how to deal with extremely dangerous suspects when the stakes are high.
After 30 years' work – and unprecedented access to 2,000 hours of terrorist interrogations – they have developed a groundbreaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists.
In Rapport , they reveal the four communication styles that shape every interaction: Control (the Lion), Capitulate (the Mouse), Confront (the Tyrannosaur) and Co-operate (the Monkey). As soon as you understand these styles and your own goals, you can shape any conversation. And you'll be closer to the real secret: how to create instant rapport.
Combining cutting-edge psychology with real-world case studies, Rapport offers a practical framework for:
Reading people more accurately
Building trust and connection
Influencing conversations positively
Managing conflict and difficult personalities
Improving communication at work and at home
Negotiating more effectively
Developing stronger personal and professional relationships
Insightful, accessible and backed by decades of research, Rapport will change the way you understand human behaviour - and help you get the best from every conversation.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
