Social media technologies are not only changing the way we communicate, but also disrupting the business world. Social Media Management: Persuasion in Networked Culture equips readers with a coherent framework and the tools to answer the question: Now what? Based on the author's extensiveexperience as a social media practitioner, researcher, and educator, this book reveals the formula for social media success today and in the future. | Social Media Management by Ben Shields, Paperback | Indigo Chapters