Ever since Charles Whitman gunned down over a dozen innocent people in 1966 from his perch atop the University of Texas clock tower, “SWAT team” has become a household word. In this compelling book, police veteran Robert L. Snow takes us into the midst of the nation's heroic SWAT teams, allowing us to eavesdrop on harrowing negotiations between killers and cops. He gives us a balanced look at what SWAT teams do right and what they do wrong and recommends ways to improve their tactics in future hostage situations. While he gives no-holds-barred analyses of such dire failures as Waco, he also celebrates SWAT's greatest triumphs—thousands of incidents in which no one was hurt. No policeman or citizen can afford to miss this harrowing yet hopeful look at society's main weapon against sudden terror.