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The Positive Coach Approach by Sally Cordova, Paperback | Indigo Chapters
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The Positive Coach Approach by Sally Cordova, Paperback | Indigo Chapters
From Sally Cordova
Current price: $37.44
From Sally Cordova
The Positive Coach Approach by Sally Cordova, Paperback | Indigo Chapters
Current price: $37.44
Loading Inventory...
Size: 0.37 x 9 x 0.54
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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement | The Positive Coach Approach by Sally Cordova, Paperback | Indigo Chapters