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Coles The Standard Book of Competent Communication: Dealing with People – Best Practices for Everyday Use at Bayshore Shopping Centre in Ottawa, ON
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What can we do when communication becomes difficult? Sometimes misunderstandings or manipulation stand in the way. Sometimes it is the people involved: ourselves – not fully aware of our own impact – or someone struggling with a mental health issue that runs deeper than a temporary low.
This book offers practical ways to create clear and effective interaction – in daily life, in professional settings, and in challenging conversations. It begins with the topic of mental illness – not to diagnose or provide treatment, but to support understanding. It then introduces a broad set of psychological models and communication strategies that help improve both self-awareness and how we connect with others. Finally, it focuses on manipulation: how to recognise it, understand it – and protect ourselves.
The author links psychological thinking with everyday practice. Throughout, the message is clear: this book does not aim to diagnose or treat – but to encourage communication that is open, clear, and more capable.
What can we do when communication becomes difficult? Sometimes misunderstandings or manipulation stand in the way. Sometimes it is the people involved: ourselves – not fully aware of our own impact – or someone struggling with a mental health issue that runs deeper than a temporary low.
This book offers practical ways to create clear and effective interaction – in daily life, in professional settings, and in challenging conversations. It begins with the topic of mental illness – not to diagnose or provide treatment, but to support understanding. It then introduces a broad set of psychological models and communication strategies that help improve both self-awareness and how we connect with others. Finally, it focuses on manipulation: how to recognise it, understand it – and protect ourselves.
The author links psychological thinking with everyday practice. Throughout, the message is clear: this book does not aim to diagnose or treat – but to encourage communication that is open, clear, and more capable.
Coles is renowned for its outstanding customer service and great selection of books. Along with the vast array of magazines, stationary, audio-books, children's literature, fiction, non-fiction and reference books, you can find accessories to make your reading experience more pleasurable. We can recommend the very best in reading today. We will help you search our titles for exactly what you need, and if we do not have it in stock, we will order it for you.
