Excerpt from Time-Sharing Characteristics and User Utility As more and more economic activity shifts to service industries, meaningful evaluation of their product is becoming a topic of major concern. The service organization is constantly being evaluated by its customers and it is important for management to understand the bases for this evaluation. It is only in this way that management can prop e rly evaluate this customer feedback in order to improve the service offered. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.