There is so much competition in today’s marketplace that customers can demand the highest in product quality and customer service. Janelle Barlow and Dianna Maul show readers how to give customers memorable experiences when dealing with your company in Emotional Value: Creating Strong Bonds with Your Customers. Readers will learn how to build an environment that is emotion-friendly, create empathy with customers and deal with complaints as an opportunity to create lifelong customers. A good customer is a repeat customer, something that this book will allow you to achieve. | Emotional Value by Janelle Barlow, Hardcover | Indigo Chapters