to all who acceded to contribute to CENTERIS, some of them with high-quality manuscripts that unfortunately, due to several constraints could not see their work accepted for presentation and publication. Please enjoy your reading! October 2010 João Varajão Maria Manuela Cruz-Cunha Goran D. Putnik António Trigo Organization CENTERIS 2010 was organized by the University of Trás-os-Montes e Alto Douro and the Polytechnic Institute of Cávado and Ave, Portugal. General Chairs João Eduardo Quintela Varajão University of Trás-os-Montes e Alto Douro, Portugal Maria Manuela Cruz Cunha Polytechnic Institute of Cávado and Ave, Portugal Program Chair Goran D. Putnik University of Minho, Portugal Organization Chair António Trigo Polytechnic Institute of Coimbra, Portugal Organization Committee António Cunha University of Trás-os-Montes e Alto Douro, Portugal António Tavares Polytechnic Institute of Cavado and Ave, Portugal António Trigo Polytechnic Institute of Coimbra, Portugal Jo o Varajão University of Trás-os-Montes e Alto Douro, Portugal Maria Manuela Cruz-Cunha Polytechnic Institute of Cávado and Ave, Portugal Miguel Alves Polytechnic Institute of Viana do Castelo, Portugal Ricardo Colomo Palacios University Carlos III of Madrid, Spain Ricardo Martinho Polytechnic Institute of Leiria, Portugal Rui Gomes Polytechnic Institute of Viana do Castelo, Portugal VIII Organization Scientific Committee Adamantios Koumpis ALTEC S. | ENTERprise Information Systems Part II by Joao Eduardo Quintela Varajao, Paperback | Indigo Chapters