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Firing on All Cylinders by Jim Clemmer, Paperback | Indigo Chapters
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Firing on All Cylinders by Jim Clemmer, Paperback | Indigo Chapters
From Jim Clemmer
Current price: $28.95
From Jim Clemmer
Firing on All Cylinders by Jim Clemmer, Paperback | Indigo Chapters
Current price: $28.95
Loading Inventory...
Size: 0.85 x 9 x 1.22
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Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change | Firing on All Cylinders by Jim Clemmer, Paperback | Indigo Chapters