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Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu, Hardcover | Indigo Chapters
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Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu, Hardcover | Indigo Chapters
From Sunil Kumar Kopparapu
Current price: $80.50
From Sunil Kumar Kopparapu
Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu, Hardcover | Indigo Chapters
Current price: $80.50
Loading Inventory...
Size: 1 x 9.25 x 3.51
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The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis. | Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu, Hardcover | Indigo Chapters