In an age of self-service stores, saturated markets, and ever more demandingcustomers, the careful and science-driven design of the point of salehas become a crucial success factor for both retailers and service businesses. In this book, the interested reader will fi nd a variety of hands-onsuggestions for how to optimize the design of retail stores and serviceenvironments to increase customer satisfaction and sales. While the focusis on the practical applicability of the concepts discussed, the book is neverthelessfi rmly grounded in consumer and psychological research. In thisrespect it is uniquely positioned vis- á- vis books written by artists, architects, and interior designers, which often lack a solid research foundation, and academic journals articles, which are often inaccessible to the educatedyet nonspecialized reader. In writing this book, the authors draw onboth the recent research literature and their own experience in marketingconsulting and consumer research. Topics covered in the book include goals and relevance of store design;design tips derived from environmental psychology; cognitive and aff ectiveapproaches to store design and visual merchandising; use of ambientfactors such as music, colors, and scents; and creation of emotional experiencesand theming. | Store Design and Visual Merchandising by Claus Ebster, Paperback | Indigo Chapters