Home
The Executive Guide To Call Center Metrics by James C Abbott, Paperback | Indigo Chapters
Loading Inventory...
The Executive Guide To Call Center Metrics by James C Abbott, Paperback | Indigo Chapters
From James C Abbott
Current price: $51.95
From James C Abbott
The Executive Guide To Call Center Metrics by James C Abbott, Paperback | Indigo Chapters
Current price: $51.95
Loading Inventory...
Size: 0.51 x 8.84 x 0.72
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics. | The Executive Guide To Call Center Metrics by James C Abbott, Paperback | Indigo Chapters