When Zach shoves his little brother to the floor, he knows he did something wrong. Even so, it's hard to apologize - especially when Alex kind of deserved it! Like any seven-year old, Zach tries to ignore the problem, but finally, with his mom's help, he learns the four steps to apologizing: 1) say what you did; 2) say how it made the other person feel; 3) say what you could have done instead; 4) make it up to the person. The apology strategy is presented as the "four-square" apology, which is illustrated as a square divided into four quarters with a prompt in each. Easy to understand and easy to remember. | Zach Apologizes by William Mulcahy, Hardcover | Indigo Chapters